Client Services

 

 

 

 

 

 

Executive Search.

Much has been written in the past about the secrecy and the cloak-and-dagger approach to this type of assignment.  Top executives and high-achieving middle management almost expect to be ‘tapped’ by diligent researchers looking to match their requirements to potential candidates. 

At the end of the day, there are five key deliverables that matter in this method of recruitment, which are :

Clarity

How frustrating is it in business when two people have a conversation and their recollection 24 hours later is poles apart?  At Sapsed Stevens Ltd we endeavour to bring clarity to all stages of an executive assignment.  The early conversations are essential to agreeing exactly what in technical terms is required and then overlaying the all important cultural/style fit.  At this stage, we have a duty to our client to challenge, offer alternatives and clarify precisely the requirements of the assignment.

 

Trust

We handle sensitive information every day of the week, sometimes the type of information that could be front page news tomorrow.  It is often company-based, but we must remember that 50% of a successful assignment is a happy and valued candidate, who has the utmost trust for the company representing him or her.

 

Confidentiality

When trust has been earned, confidentiality is a must.

 

Deadlines

There is nothing worse than agreeing delivery timelines and then missing the mark.  You expect that behaviour from some ‘trades’ but personal professionalism let alone client/candidate expectations should encourage everyone in business to commit to timings and then work hard to achieve them.

 

Updates

Committing money to an assignment is not taken lightly by any client and therefore we maintain a healthy and professional communication style during the pre-interview stage of an assignment.  This can be ad hoc or pre-arranged on certain days and times. Either way, consistent updates enhance client confidence and understanding of what is being done on their behalf.

 

Advertised Selection.

There are occasions when it is inappropriate to rely on Executive Search alone to locate and secure the best candidate for your company.  There are some excellent client benefits when running and Ad:

  • Brand recognition
  • Breadth of response
  • Committed responses

There are also excellent benefits for the recruitment company:

  • Brand recognition
  • Database enhancement

After all, a win-win partnership is beneficial long term!

Industry research / company mapping

In strong growth cycles, some clients have asked us to conduct competitor analysis or company mapping.  This can an invaluable tool when building competitive compensation and benefits policies however, the information gathered can only be presented in an anonymous format.

Management evaluation

As part of a third party evaluation during the recruitment process, Sapsed Stevens Ltd will meet and assess by interview the competency of any internal candidates that have been recommended by the client.

 

 

 

Industry Links

Nigel and Alex have been active in the industry for over 20 years. During this time they have both contributed to many well respected publications.

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